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Emerio (Malaysia) Sds Bhd	正社員
業種：その他の産業		設立：1997年 1月
事業内容： 人材紹介		代表者：Harish Nim
事業所：-------- 63000　Kagayaki Jalan Teknokrat 3, Cyberjaya, Selangor		資本金：0万円
URL：
Emerio, an NTT Communications company, is a technology services and outsourcing company. With deep industry knowledge, business process expertise, global resources and proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organisations achieve consistent quality and operational cost reductions through optimised service delivery models and process improvements. Emerio offers cutting-edge solutions in the areas of Application Services, Infrastructure Services and Business Process Outsourcing.Since our inception in 1997, some of the world’s leading companies across industry verticals have leveraged Emerio’s globally networked delivery model to maximise their returns. Our track record of successful deliveries has been the single pivotal factor for our growth – reflected in our customer retention track record.Emerio has a significant client base not only in Singapore, but in the region. Moreover Emerio’s Singapore presence is further bolstered by éHUB , a global shared services hub with a capacity of 320 people working on a 24x7 basis. The new facility houses Emerio’s Shared Services, namely Infrastructure Services, Applications Services and BPO Services.

勤務地エリア	海外
勤務地エリア詳細	その他海外、各地募集など
勤務地	Cyberjaya, Malaysia
最寄駅
雇用形態	正社員
職種	その他
タイトル	Call Centre Manager
仕事の内容	Job Responsibility:Team Management of Technical HelpdeskThe contents of the project.-Support MS Office/Office 365/UCaaS-Support Original applicatins of Client.Inbound centers receive calls from customers and clients, e.g. queries, requests, orders and complaints.1. setting and meeting performance targets for speed, efficiency, and quality;2. managing the daily running of the call center;3. liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;4. maintaining up-to-date knowledge of industry developments and involvement in networks;5. monitoring random calls to improve quality, minimise errors and track operative performance;6. coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;7. reviewing the performance of staff, identifying training needs and planning training sessions;8. recording statistics, user rates and the performance levels of the center and preparing
対象となる方	・JLPT 1.・Business level of Japanese skill.・Also possess good English language skills・At least 7 years IT call center experiences.・Operator training skill・SLA KPI Analyzing & reporting skill・Able to understand capability of team and be able to manage for new client.・Quality control and improvement (KAIZEN) skill.
勤務時間	To be advised
給与	As negotiable
給与詳細
待遇・福利厚生	Flight ticket, 10 days free accommodation, health insurance, Work Visa support
休日・休暇	To be advised
応募のプロセス	Kindly tell me on the phone or via email.
連絡先	0192465143
企業の紹介・メッセージ	マレーシア中心の多くの求人を弊社EMERIOにてご紹介しております。治安が良好で物価が安く快適な空の下、マレーシアで働いてみませんか?ご質問及び応募希望の方は福田までご連絡願います。Email: Hideo.Fukuda@emeriocorp.com

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